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MOST POPULAR KNOWLEDGE BASE ARTICLES

01. What is your servers' configuration?

We use Intel Xeon Quad core servers with a minimum of 4GB RAM memory and 100Mbit/s connectivity. All servers have a minimum of 4 drives configured in RAID10 format and hardware raid controllers for maximum reliability. That means our server will remain functioning even if 2 drives fail at the same time (1 drive from each raid1 sub-array in the RAID10 array). That also means you will not lose data. That configuration provides a lot of power for your web sites and they will open quickly at all times.
Additionally, all services on each of our servers is being monitored every minute and we are alerted if a service goes down so we fix it immediately. We always understand first if there is a problem with any service on any of our servers. That gives you assurance your server is taken care of and you can sleep at night knowing your web site is at good hands.
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02.Why should I choose Gulf International Enterprises?
Why should you choose us? Below we will list some of the reasons why you should choose us and not another provider.
  • We hire only great people. Everyone working at Gulf International Enterprises has passed a technical support test and an interview and has more than 3 years of experience in the web hosting industry. All our representatives are friendly and ready to help at any time of the day. Everyone at Gulf International Enterprises knows what he is doing and you will see that once you contact us and talk live with us on our live chat.
  • We are oriented to quality. Nowadays, there are more and more new providers offering lower and lower prices and trying to attract customers with that. We do not attract customers with cheap services. We attract clients with quality. Our target is not to be cheap but offer great services at affordable prices. If you are looking for a quality service then we are the right choice.
  • We do not overload servers. Most of the web hosting providers are trying to add more and more accounts to their servers to increase their profits and that way the servers become overloaded and overcrowded which results in slow opening of web sites, downtime and bad service. We have a strictly set limit of number of accounts per server to ensure the server will not be overloaded and sites will open quickly at all times hence our clients will be happy with our services and once they find us and experience our services they will never look for another web hosting company.
  • Our servers are located in one of the best datacenters and network in the world. We have done a solid investigation before choosing the datacenter we will work with and now all our servers are located at SoftLayer datacenter in Texas which allows us maximum flexibility and access to our equipment.
  • Our servers are powerful and reliable. We use Intel Xeon Quad core servers with a minimum of 4GB RAM memory and 100Mbit/s connectivity. All servers have a minimum of 4 drives configured in RAID10 format and hardware raid controllers for maximum reliability. That means our server will remain functioning even if 2 drives fail at the same time (1 drive from each raid1 sub-array in the RAID10 array). That also means you will not lose data. That configuration provides a lot of power for your web sites and they will open quickly at all times.
  • All servers and all services on them such as http, mysql, e-mail, cPanel, ftp are monitored Gulf International Enterprises by our technical representatives. All services on each of our servers are being monitored every minute and we are alerted if a service goes down so we fix it immediately. We always understand first if there is a problem with any service on any of our servers. That gives you assurance your server is taken care of and you can sleep at night knowing your web site is at good hands.
  • Backups are important with us. At Gulf International Enterprises you get free daily and weekly backups. Most providers provide only daily or only weekly backups as an option. We provide both. Moreover, we provide 7 backup points for the last 7 days. That's right. You can choose to restore from 7 restore points for the last 7 days. On top of it, you can restore your account yourself at any time of the day completely free of charge via your control panel - cPanel. We use R1soft backups on all our servers and they are integrated into cPanel so that our clients can restore data at anytime without contacting us.
  • Satisfaction is guaranteed. You can search for reviews about us on the internet and you will find multiple positive ones. That's the result of the reasons we posted above about why you should choose us. All of our clients are happy with our services. You can become one of them too by giving us a try and experience the quality web hosting services we provide.
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03. How do I pay my bills?

To pay your bill you need request a letter to our e-mail  
billing@lankawebdesigning.info  and we will send a payment link for you to pay your bills through your credit card. Our payments are secured by paypal and verisign. So you no need to worry about the security of your payment. It is highly confidential not forward your payment details to third parties.
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04. How do I access my e-mail via webmail?


You can access webmail at

h
ttp://www.yourdomain.com/webmail/. You must use your e-mail address as a username e.g. john@domain.com and the username is the same - john@domain.com.

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05. How to transfer my accounts to your server?

If your old provider uses cPanel, we can transfer all your accounts free of charge. To do that, you need to send a email with the following details for each account you need transfered.

Domain name
cPanel username
cPanel password

We need those details for each account. We cannot use your reseller login information to transfer the accounts because we need to login via ftp to each of the accounts and move the data. If you don't know the passwords of all accounts you want to migrate and you don't want to change the password you have another option and have to follow the steps below.

1. Logged into that account's cPanel control panel

2. Click on Backups and then Generate a full backup. Choose the full backup to be saved on a remote server and be copied via FTP (passive mode). For remote ftp server enter the IP address of your account with us (you can see the IP in your welcome e-mail). For username enter your reseller username with us and the password. The fields remote directory and port leave empty and click on the Generate backup button.

3. Do that for each account you want moved. That will upload full backups to your account on our server. Once all backups are uploaded you can open a ticket with technical support and ask us to restore those backups for you. They will have all the data of the accounts - e-mail, mysql, files - everything.

If the backups are more than 500MB make sure to increase the space quota of your reseller account on our server so that there is enough free space for the backups to be uploaded.

Once we restore/transfer your accounts to our server you need to verify if the sites are working correctly and contact us if you see any problems. If everything looks correct, you can change the nameservers of your domains and allow 24 hours for DNS propogation. Do not cancel your old account at least 24-48 hours after you changed the nameservers so that you don't face downtime.

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06.How do I upgrade my account?


Simply contact us and we will upgrade your account without any downtime. You can upgrade at anytime to any plan you want. If a move to a different server is required, we will do that for you free of charge and without downtime.


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07.General questions?
Q: Do you have Gulf International Enterprises technical support?
A: Yes, we provide Gulf International Enterprises e-mail and live chat support.
Q:Can I pay quarterly?
A: You can pay quarterly, semi-annually or annually.
Q: How can I pay you?
A: We accept credit card and PayPal payments.
Q: Can I host unlimited domains?
A: Yes, you can add an unlimited number of domains until you reach your disk space or bandwidth limits.
Q: Do you allow overselling?
A: We can enable overselling for your account on request but there will be a limit of the number of accounts you can create with overselling enabled. That limit is put in place to prevent an eventual overcrowding of the server which will result in an overloaded server and slow performance while our target is quality.
Q: Where are your servers located?
A: Our servers are located in USA which enables us to provide the best uptime to our clients.
Q: Do you have an uptime guarantee?
A: Yes, we guarantee the server will be up at least 99.9% in any given month. If the uptime is less than 99.9% we will issue a refund for that month.
Q: What is your servers' configuration?
A: We use Dual Xeon Quad core servers with a minimum of 4GB RAM and 12 hard drives in RAID10 format.  That means the server will remain up even if 6 drives fail at the same time (1 drive from each RAID1 subarray). Moreover, our servers have dual power supply units hence if one of them fails the server will remain up. The connectivity of our servers is 100Mbit/s.
Q: Do you have daily backups?
A: Yes, we do. We use the R1soft CDP backup technology which allows us to create multiple restore points for your account hence you can restore backups for the last 7 days (1 backup for each of the last 7 days). Moreover, we have integrated the backup into cPanel so that you can perform the restores without contacting us.
Q: How long does it take to activate my account?
A: New accounts are setup within 24 hours as per our terms of service. In most cases, your account will be setup within 5-6 hours or even instantly depending on what time you signed up and if billing department is online at that time.
Q: Do you allow porn content?
A: We do not allow porn content. We do not allow the following content as well: torrents, proxies, irc, hacking tools. We do not allow the space on our servers to be used for anything else except for the needs of your web site. Such accounts will be terminated.
Q: Do I pay extra for private nameservers?
A: No. You just need to send a email and request it.
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08. What is the version of software installed?
Apache 2
PHP4 and PHP5
MySQL 5
Perl 5.8
Python 2.4
PostgreSQL 8.1
cPanel/WHM latest release version





 
 
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